This video from Atlassian was shared internally at VMware a couple of weeks ago, and my initial comment was that minus the few references to their company specifically, this video was a great representation of the role of Technical Account Managers, generally.
I was apparently not the only one who thought this, a little while later a posting appeared from their corporate account on LinkedIn with positive comments from representatives of:
Plus a half dozen or so other places I'd never even heard of. If you can get that many representatives of different places to agree you're probably onto something.
Kudos to Atlassian.